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Terms of purchase

SALES CONDITIONS OF THE ONLINE SHOP OF THE TALLINN UNIVERSITY OF TECHNOLOGY

The owner of the online shop www.shop.taltech.ee (hereafter TalTech online shop), of the Tallinn University of Technology is the Tallinn University of Technology (registry code 74000323), located at Ehitajate tee 5, 19086, Tallinn.

Validity of the sales contract, information on goods and prices

The sales conditions are valid when purchasing goods from the TalTech online shop.

The prices of products sold in the TalTech online shop are recorded in Euros, next to the product and include value added tax. The cost for delivering the goods will be added to the price.

The fee for delivering the goods depends on the location of the buyer, as well as the method of delivery. The delivery fee will be displayed to the buyer, when placing the order.

The information about the goods is presented immediately by the goods, in the TalTech online shop.

Placing an order

The desired goods must be placed in the shopping cart, to order the goods. The required data fields must be filled in and the appropriate method of delivery selected, when placing the order. The amount payable will thereafter be displayed on the screen, which can be paid by invoice, as well as through a bank link.

The employee of the TalTech online shop, after the sales contract enters into force, i.e. after the payment of the invoice by the client, completes the order and forwards it to the logistics partner for delivery.

The buyer is informed at the first possible opportunity, if the ordered goods cannot be delivered, due to the end of the goods or for other reasons and the money paid is refunded (including delivery costs of the goods), without delay, but no later than within 14 days of sending the notification.

Orders are handled workdays 10-17.

Registering as a client

Registration is not mandatory, but makes the process of placing an order faster, for a loyal customer, as the mandatory fields are automatically filled, with data previously presented with registration.

 

Delivery

Goods are delivered within Estonia. The delivery costs are borne by the buyer and the corresponding price information is displayed next to the delivery method.

It is also possible to pick up the goods purchased by yourself, starting from the workday after the purchase, from the TalTech souvenir store Ehitajate tee 5, room U01-129 (Mon-Fri 10:00-17:00)

Shipments within Estonia generally reach the destination designated by the buyer, within 3-7 workdays starting from the coming into force of the sales contract. The delivery to places outside of Estonia takes place within 30 calendar days. There is a right in exceptional cases to deliver the goods within up to 45 calendar days.

Withdrawal from the sales contract and return of goods

The buyer has the right to withdraw from the signed contract within 14 days after the order has been received.

The right of withdrawal is not applicable if the buyer is a legal person.

The ordered goods, in order to use the 14 day right of return, must not be used in other ways than required for being convinced of their nature, characteristics and functionality, as is similarly allowed for testing goods in a physical store. The TalTech online shop has the right, if the goods have been used for purposes other than those required for being convinced of their nature, characteristics and functionality or they have signs of use or wear, to reduce the payment to be refunded, according to the decrease in the value of the goods.

An application for the withdrawal from the purchase of the goods must be presented and sent to the e-mail address shop@taltech.ee, at the latest within 14 days of receipt of the goods, in order to return the goods.

The costs of returning the goods are borne by the buyer, except in cases when the reason for the return is in the circumstances that the item to be returned does not conform with the order (for example, a wrong or defective item).

The buyer must return the goods within 14 days of presenting the application or provide proof that he/she has delivered the goods to the expediter of the goods, within the aforementioned period.

Goods purchased cannot be returned if the ordered product is a special order, taking into consideration the personal needs of the client or according to the conditions presented by the client.

The TalTech online shop will refund the buyer, all payments received from the buyer according to the contract, immediately upon receiving the to be returned goods, but not later than 14 days have passed from receiving the application for withdrawal.

The TalTech online shop may refuse to make refunds until it has received the item that is the subject of the contract or until the buyer has presented proof that he/she has sent back the item, depending on which takes place earlier.

The TalTech online shop is not obligated to refund to the consumer the expense, which exceeds the cost of the usual method of delivery, if the buyer has explicitly selected a method delivery, which is different from the usual, most economical way of delivery.

The TalTech online shop has the right to withdraw from the sales transaction and demand back from the buyer goods, if the price of the goods in the online store has been indicated, due to a mistake, significantly below the market value of the goods.

Right to present a claim

The TalTech online shop is responsible for the lack of conformity or defects, which were already existent at the moment of delivery of the item and which appear within up to two years, starting from when the goods were delivered to the buyer. It is assumed within the first six months of delivery of the item to the buyer that the defects were already existent at the time of delivery. It is the obligation of the TalTech online shop to rebut the corresponding assumption.

The buyer has the right when defects appear, at the latest within two months to turn towards the TalTech online shop, by sending an e-mail to the address shop@taltech.ee or calling: 620 3505

The TalTech online shop is not responsible for defects, which have occurred after the goods have been delivered to the buyer. The TalTech online shop will repair or replace goods of the TalTech online shop that have defects, if the goods purchased from the TalTech online shop have defects for which it is responsible. The TalTech online shop will refund to the buyer all payments, associated with the sales contract, if it is not possible to repair or replace the goods.

The TalTech online shop, within 15 days, will respond to the complaint presented by a consumer, in writing or in a form reproducible in writing.

Direct marketing and processing of personal data

The TalTech online shop uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details), only for processing the order and delivering the goods to the buyer. The TalTech online shop forwards the personal data, to the companies providing transport services, in order to deliver the goods.

The TalTech online shop sends newsletters and offers to the buyer, to the buyer's e-mail address, only if the buyer has expressed a desire to do so, by entering an e-mail address on the website and having given notice of his/her desire to receive direct mail messages.

The buyer has the possibility at any time to withdraw from offers and newsletters, sent to the e-mail by notifying us thereof, by means of an e-mail or following the directions in an e-mail containing offers.

Settlement of disputes

Complaints must be sent to the e-mail address or by calling, ff the buyer has complaints about the TalTech online shop: 620 3505 or if the buyer and the TalTech online shop are not capable of solving the dispute through an agreement, the buyer then has the possibility to turn towards the consumer dispute commission. It is possible to acquaint oneself with the conditions of the proceedings and present an application here.

It is in the competency of the consumer dispute commission to resolve disputes arising from the contract, signed between the buyer and the TalTech online shop. The review of the buyer's complaint by the commission is free of charge.

 The buyer can turn to the European Union consumer dispute platform.